Bitcoin Torino Help Desk
A free guidance and support service open to merchants, businesses, professionals, organisations and private citizens. Tell us what is happening or what you would like to do, and we will help you understand your options and who to turn to.
What the Help Desk is
Documented information
Written answers, with verifiable sources, to the questions you send us by email.
Hands-on training
Dedicated sessions to tackle specific requests or problems.
Referral to qualified parties
When a request falls outside our scope, we point you to the right people.
The Help Desk is not a consulting service, neither technical nor financial. It is run by the association's members, on a voluntary and free basis. No session is recorded and no data is collected.
Who it is for
Retail businesses
- What you need to accept bitcoin payments
- Training staff who handle payments
- A real test payment during onboarding
- Which questions to ask your accountant
- Listing on the public map and shop-window materials
Non-retail businesses
- Receiving a payment from a client, including from abroad
- Securely storing your treasury
- How to technically document a received transaction
- Which questions to ask your accountant
- Overview of existing providers by category
Professionals
- How to correctly handle custody and payments
- Integrating payments into e-commerce sites
- Which data is needed for reporting
- Training sessions for professional firms
Organisations and associations
- How to receive bitcoin donations
- Which data is needed for reporting
- How to communicate it to your supporters
Private citizens
- Trouble accessing a wallet or a device
- Payments that have not arrived, are stuck or incomplete
- Doubts about how a device or app you already use works
- Suspecting you are facing a fraudulent scheme
- Documentation to present to your accountant
How it works
- 1
Information request
You receive a written answer.
- 2
Simple operational request
We schedule a dedicated 30-minute session.
- 3
Complex operational or tax request
We refer you to qualified partners.
- 4
Out of scope
We point you to useful materials.
- Cost
- Free for everyone
- Reply
- Within a few working days
- Sessions
- 30 minutes, by appointment only
- Location
- Online or in person, shared on confirmation
What we don't do
- We do not provide consulting services, either technical or financial
- We do not operate on third-party devices, wallets or accounts
- We never see, type or store seed phrases or private keys
- We do not hold funds, collect payments on behalf of others or host infrastructure
- We do not provide tax interpretation or fill in tax returns
- We do not handle sign-ups with third-party providers or collect documents
Referral to partners
Never a single name
We provide at least two names per category, in alphabetical order. One name would be a recommendation, several names are guidance.
No compensation
Bitcoin Torino receives no fees, commissions or revenue share from the parties indicated, in any form.
Declared relationships
If a party indicated is a partner, supporter or funder of the association, we tell you during the session.
Tell us your problem
Write us an email explaining who you are and what you are facing. The more detail you give, the faster we can guide you.
- Who you are: merchant, business, professional, organisation or private individual
- The problem you are facing and since when
- The tools involved: wallet, app, POS or provider
- Whether you prefer an online or in-person session
Never send us seed phrases, private keys or passwords. Nobody at the Help Desk will ever ask for them.
The information provided is for informational purposes and does not constitute professional advice of any kind. Decisions and operations remain the responsibility of whoever contacts the Help Desk.